Refund Policy

At purple-haze-design-studio we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, we do not offer any return or exchange under normal conditions. We only offer Conditional Exchange if you face quality issues with the product.

If you find the product faulty in terms of its quality or the work done, you have to get back to us within 24 hours of delivery. After you generate a query, the Quality Department of the Company will look into the issue and get right back to you. After reviewing the product, we may offer you an Exchange or store credit for future purchases in case of any major fault.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at purplehazedesignstudio@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at purplehazedesignstudio@gmail.com and send your item to:

152-B, Street 7, Phase 5, DHA, Lahore

Shipping
To return your product, you should mail your product to:

152-B, Street 7, Phase 5, DHA, Lahore

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.